BOOKING POLICY
At Lash & Nail Beauty Spa, every appointment is a personalised, one-on-one experience, with time reserved specifically for you and the service you have selected.
It is the client's responsibility to book the correct service and appointment length.
For infill appointments, we allow a 3-day grace period:
2-Week Infill
A 2-week infill is accepted up to
2 weeks + 3 days from your last appointment.
3–4 Week Infill
Anything beyond 2 weeks + 3 days will be treated
as a 3–4 week infill and must be booked accordingly.
Any additional services required, including French tips, repairs or lash removal, must also be selected at the time of booking. This ensures we have enough time to complete your treatment without affecting the appointments scheduled after you.
If the incorrect service or appointment length has been booked and we do not have enough time to complete the required treatment, we may need to adjust the service or reschedule your appointment.
Lash removal must be booked in advance and added to your appointment. We are unable to add a removal on the day if the additional time has not been reserved.
Please raise any questions or concerns before your service begins. We encourage you to check your results before leaving the salon and let your technician know if any adjustments are required — we are always happy to help.
Where a consultation has been completed and the service, style and expected outcome have been discussed and agreed upon before proceeding, refunds will not be provided for a change of mind after the service has been completed.
If you experience an issue with your service, please contact us within 3 days of your appointment. Where appropriate, we will assess the service and offer a complimentary adjustment.
All new lash clients must arrive with clean, makeup-free lashes. Please avoid mascara, eyeliner and oily products around the eye area on the day of your appointment.
For the comfort and safety of all clients, pets are not permitted inside the salon.
CANCELLATION & NO-SHOW POLICY
We understand that plans can change. As a small salon with limited appointments available each day, we require at least 48 hours' notice for all cancellations or rescheduling.
More than 48 hours' notice:
No cancellation fee applies.
Less than 48 hours' notice:
A $50 cancellation fee applies. If your appointment
value is less than $50, the cancellation fee will not exceed the
value of the booked service.
No-show / No Contact:
If you do not attend your appointment and have not contacted us
to cancel, 100% of the booked treatment cost will be charged.
Our cancellation policy applies to all clients and all circumstances, with no exceptions, including illness, medical reasons, emergencies, changes to work commitments, transport issues or personal circumstances.
By booking an appointment, you acknowledge that unforeseen circumstances may arise and accept responsibility for the applicable cancellation fee if you are unable to attend within the cancellation period, regardless of the reason.
We appreciate clients letting us know as soon as possible if they cannot attend, as this gives us an opportunity to offer the appointment to another client.
All cancellations and appointment changes must be made by contacting us directly on 0414 563 214 during business hours.
Instagram DMs and emails are not accepted for cancellations or appointment changes.
BY BOOKING AN APPOINTMENT
By booking and confirming an appointment with Lash & Nail Beauty Spa, you acknowledge that you have read, understood and agreed to our Booking, Cancellation and No-Show Policies, including any applicable cancellation fees.
By choosing to secure an appointment, you accept responsibility for the reserved appointment time and understand that cancellation fees apply regardless of the reason for cancellation.